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]]> By: yagata http://linuxadminzone.com/here-is-why-godaddy-sucks-in-hosting-what-about-alternative/comment-page-1/#comment-7676 yagata Thu, 29 Sep 2011 21:08:26 +0000 http://linuxadminzone.com/?p=218#comment-7676 Hi there! I'm still GoDaddy customer, but I had some very interesting issues these days. All my services were suspended for some period because of a stupid payment processing. I write this just for an advice what to do and am I wrong or not. My GoDaddy services were still in their first active year, expiring in the middle of October, some of them in November. Services priced $ 370. I initiated renewal transactions around a month before these expiration periods - for the same products for one more year. What happened next - my transactions were reversed back to my credit card from PayPal. I didn't want that to happen and that was not my fault. It happened cause I initiated dispute with PayPal about an incorrect currency conversions. I didn't required payment reversal, just a conversation why I that happens. Anyway, there was an automatic response, the payments were treated as unauthorized, and reversal was initiated. My next step was to inform GoDaddy about that and that I am going to pay my renewals immediately again after the reversal happen. They responded me that the reversal didn't happen at this point, but I have 2 options - to pay again the services by credit card, and they will send the other payment back to PayPal, or to wait the reverse to occur and they will send me instructions for the payment. They told me that I can pay twice to avoid service suspension, but my logic was that my renewals will be suspended. This didn't worried me, because there was still time until my services expire before the renewal. But SURPRISE on the next day - all my domains - locked! Hosting, many e-mails, Online File Folder with files and documents in it, and many other services - suspended. Even my e-mail, that I use with PayPal was deleted in a moment I needed to resolve my problems. ONLY one e-mail was still online - maybe not not lose the connection with GoDaddy. I called them immediately, asking them how because of a reversed payment for a FUTURE period, to shut down already charged services? The answer was "it's just the way it is", so I have to pay first for this future period, so they can initiate my already charged services for this year to be restarted. Of course I told them in advance that I'll pay again, and that happened - the money were back to GoDaddy just the day after. They reactivated my products, but there was a big time wasting with everything - tons of e-mails, recreating the e-mail accounts, a lot of nerves. I found that now my Online File Folder will expire on 27 Sept 2012, It's not right, because the fist year this product was purchased, is from 19 Oct. 2010 to 19 Oct. 2011. With the renewal the new expire period has to be through 19 Oct. 2012! By the way, they assigned a temporary DNS addresses for one of my domains, and the address included something like: "suspended because of spam and fraud activity" which was not true and even offends me. As there was no understanding I just wanted to give a Feedback addressed to their management. Just Feedback, no demands. I wrote them the next one: Quote: "I'll appreciate a lot if you refer my last incidents to be reviewed from your company's higher management. I think it can contribute a lot for the quality of your otherwise amazing products and for the other customers. I found it inadmissible because of a reversed payment for a FUTURE period, payed on the next day, to shut down already charged services - domains, hosting, e-mails, everything...My e-mails even had to be setup again one by one. This is a method not only to lose profits, but even to lose clients and businesses." There was not answer to this. Actually the answer is that if I can't understand the Legal Agreements, to contact my legal counsel if any terms of the agreements seem unclear to me. Also "However,we are not able to provide any further explanation or clarification..." What's your opinion? Can this happen with other hosting providers - because of a reversed payment for a future period, all the present prepaid services to be suspended? Hi there! I’m still GoDaddy customer, but I had some very interesting issues these days. All my services were suspended for some period because of a stupid payment processing. I write this just for an advice what to do and am I wrong or not.
My GoDaddy services were still in their first active year, expiring in the middle of October, some of them in November. Services priced $ 370. I initiated renewal transactions around a month before these expiration periods – for the same products for one more year. What happened next – my transactions were reversed back to my credit card from PayPal. I didn’t want that to happen and that was not my fault. It happened cause I initiated dispute with PayPal about an incorrect currency conversions. I didn’t required payment reversal, just a conversation why I that happens. Anyway, there was an automatic response, the payments were treated as unauthorized, and reversal was initiated. My next step was to inform GoDaddy about that and that I am going to pay my renewals immediately again after the reversal happen. They responded me that the reversal didn’t happen at this point, but I have 2 options – to pay again the services by credit card, and they will send the other payment back to PayPal, or to wait the reverse to occur and they will send me instructions for the payment. They told me that I can pay twice to avoid service suspension, but my logic was that my renewals will be suspended. This didn’t worried me, because there was still time until my services expire before the renewal.

But SURPRISE on the next day – all my domains – locked! Hosting, many e-mails, Online File Folder with files and documents in it, and many other services – suspended. Even my e-mail, that I use with PayPal was deleted in a moment I needed to resolve my problems. ONLY one e-mail was still online – maybe not not lose the connection with GoDaddy. I called them immediately, asking them how because of a reversed payment for a FUTURE period, to shut down already charged services? The answer was “it’s just the way it is”, so I have to pay first for this future period, so they can initiate my already charged services for this year to be restarted. Of course I told them in advance that I’ll pay again, and that happened – the money were back to GoDaddy just the day after.
They reactivated my products, but there was a big time wasting with everything – tons of e-mails, recreating the e-mail accounts, a lot of nerves. I found that now my Online File Folder will expire on 27 Sept 2012, It’s not right, because the fist year this product was purchased, is from 19 Oct. 2010 to 19 Oct. 2011. With the renewal the new expire period has to be through 19 Oct. 2012!
By the way, they assigned a temporary DNS addresses for one of my domains, and the address included something like: “suspended because of spam and fraud activity” which was not true and even offends me.

As there was no understanding I just wanted to give a Feedback addressed to their management. Just Feedback, no demands. I wrote them the next one:
Quote:
“I’ll appreciate a lot if you refer my last incidents to be reviewed from your company’s higher management. I think it can contribute a lot for the quality of your otherwise amazing products and for the other customers. I found it inadmissible because of a reversed payment for a FUTURE period, payed on the next day, to shut down already charged services – domains, hosting, e-mails, everything…My e-mails even had to be setup again one by one. This is a method not only to lose profits, but even to lose clients and businesses.”

There was not answer to this. Actually the answer is that if I can’t understand the Legal Agreements, to contact my legal counsel if any terms of the agreements seem unclear to me. Also “However,we are not able to provide any further explanation or clarification…”

What’s your opinion? Can this happen with other hosting providers – because of a reversed payment for a future period, all the present prepaid services to be suspended?

]]> By: jagbir http://linuxadminzone.com/here-is-why-godaddy-sucks-in-hosting-what-about-alternative/comment-page-1/#comment-7515 jagbir Tue, 20 Sep 2011 02:01:36 +0000 http://linuxadminzone.com/?p=218#comment-7515 @Derrick, Thanks for comment. No experience about their windows hosting but yes their support is super pathetic. I guess the support guys there get training only to blame customer for all their problems and somebody said "Customer is God". Wish GoDaddy learn the lesson. @Derrick, Thanks for comment. No experience about their windows hosting but yes their support is super pathetic. I guess the support guys there get training only to blame customer for all their problems and somebody said “Customer is God”. Wish GoDaddy learn the lesson.

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